Refund policy

We genuinely hope you love your order as much as we’ve loved packing it for you. However, if something isn’t quite right, that’s absolutely fine.

If you’ve changed your mind, you can return your item within 28 days of receiving it. We kindly ask that returned items are sent back to us in their original condition so that we can offer a full refund.

Once your return reaches us, we’ll process your refund as quickly as possible and always within 14 days. Refunds will be made back to your original payment method.

If your order arrives damaged or faulty, please get in touch with us straight away so that we can put things right. 

To start a return, simply contact us at (EMAIL) with your order number and we’ll guide you through the process.

If you’re returning an item, the cost of sending it back to us will normally be your responsibility unless the item is faulty or we’ve made an error with your order. We’d strongly recommend using a tracked postal service, especially for higher-value purchases. While returns are usually straightforward, tracking gives you added peace of mind and helps protect you if a parcel goes missing on its way back to us.

Thank you for supporting our family business. Every order means a great deal to us, and we’re truly grateful you’ve chosen to shop with us.